Customer Care
Members: Key Users, CSRs, CSR Trainers
Daily Job: Process all customer-related requests and provide training and support to other Customer Care staff.
Required
Knowledge:		 The Customer Care Team should be familiar with the functionality of the customer care applications and should operate them efficiently.

In this target group, LHS offers curricula to become certified as:

LHS Certified Customer Care Key User

LHS Certified CSR Trainer

Please check our current Open Seminars here.
Recommended Learning Path
Customer Care
 
Recommended Learning Path
CSR Trainer
ESY-1JE12    e-Training
BSCS iX Release 3 Basic
 
 
 
CC-1JE11    1 day
Introduction to Customers and Contracts
 
 
 
CC-2JE12    2 days
Customer and Contracts Maintenance
 
 
 
CC-9JE11    1 days
Customer Care Exercises
 
 
 
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CC-2JE23    3 days
CSR Trainer Workshop for Customer Care