This seminar is the starting point to understand the main business processes of the entire rating and billing system. It is useful for staff members needing an introduction to all major BSCS areas and employees working in early phases of a BSCS implementation.

Recognize the main business processes in BSCS

Be able to describe the different pricing possibilities in BSCS

Get familiarized with different BSCS client applications through hands-on exercises

Analysts and Consultants, Application support, Billing, Rating

The e-Training ESY-1JE12 BSCS iX Release 2 Basic is recommended.

Introduction to BSCS

Introduces BSCS major functions and components

Gives an overview of the customer lifecycle, from creation of resources to payment handling.

Dealers and Resources
Gives an overview of the sales hierarchy and explains the role of resources in BSCS, with a short hands-on exercise in Resource Administration.

Services
Provides an overview of the role of services within different processes.

Products and Pricing Strategy

Explains the package structure of the rate plan

Plan, create, and maintain a simple rate plan in BSCS

Discount Possibilities

Provides an overview of the discounts in BSCS

Provides some hands-on exercises in the creation of discounts

Customer Care

Explains customer care concept and architecture

Introduces the Web-based Customer Center application

Entering customer and contract data in the Customer Care application and investigate on existing data

Rating Logic
Gives a high-level overview about the online and offline charging workflow.

Flexible Rating/Message Processing

Introduces the BSCS internal record structure (UDR)

Provides an overview of the flexible record processing logic using system scenarios

Gives an overview of Data Transmission Application as an inter-application communication hub in BSCS

Billing

Gives an overview of the billing process in BSCS

Explains involved applications, as well as the different purposes and modes

Payments

Provides an overview of the general accounting workflow and the related applications

Entering payments for an invoice in BSCS, and investigation of the results