In this course, participants learn about the main functional areas and the system architecture of BSCS. The course provides an introduction into BSCS main workflows and processes, as well as an overview of all major applications.

Visualize BSCS architecture

Classify and list main applications

Identify and describe BSCS key functional areas and related workflows

Accounting, Analysts and Consultants, Application Support, Billing, Customer Care, Development, Pricing Configuration, Rating, Sales and Marketing, System Integrators

No special prerequisites.

BSCS Architecture and Customer’s Lifecycle

Introduces BSCS major functions and components

Gives an overview of the customer lifecycle from creation of resources to payment handling

Products and Pricing Strategy

Provides an overview of services and charges

Explains the package structure of rate plans

 
Customer Management

Explains customer care concepts and architecture

Introduces the Web-based Customer Center application

Discount Possibilities
Informs about discount possibilities: microcells, free units, cost control service, promotions, and top-up packages. 

Rating and Billing
Introduces the workflow of rating and billing in BSCS. 

Flexible Rating

Introduces the BSCS Internal record structure (UDR)

Provides an overview of the flexible record processing logic using system scenarios

Billing
Provides an overview of the billing process and the billing documents that can be generated by BSCS.

Finance
Provides a high-level overview of financial accounting in BSCS.