Customer Center (CX) web application helps network operators maintain customer-related data.

This workshop explains CX customization in various areas, including look-and-feel, data areas, as well as creating new business logic for CX. The examples and practical exercises of this workshop relate to CX, but principles apply to all other web applications in BSCS iX Release 3 and iX Collections.

Describe the architecture of CX and server components around it

Recognize the technical requirements and possibilities for CX customization

Describe SOI commands offered by different servers

Customize the look and feel of CX

Customize the data area of CX

Create new solution units for CX

Development, System Integrators

ESY-1JE12 BSCS iX Release 3 Basic, or SY-1JE12 BSCS iX Release 3 Overview

Java, JSP, CSS, HTML and AJAX knowledge is required.

CORBA knowledge is required.

Introduction

Architecture of CX.

Role of servers around CX.

Concepts
Technical requirements and possibilities for CX customization.

Branding
Customize look and feel: branding and multicompany support.

JSP

Configuration of data area.

Localization and internationalization of CX.

Solution Units
Solution Unit concept and best practices for creating new solution units.

Exception handling
Exception handling in Client Framework.

Security handling
Security handling in Client Framework.