This e-Step gives you an insight into the handling of customers and contracts in BSCS. You can perform two practical use cases in the web application Customer Center (CX).

The course is excellent for anyone interested in the Customer Care functionality of BSCS.

Basic knowledge of BSCS is required, for example through the e-Training ESY-1IS12 BSCS iX Release 2 Basic.

Main functions of Customer Center

Entities around the customer

Business Units and Rate Plans in Customer Center

Status of customers, contracts and services

Practical use case: How to create a customer and contract in CX

Practical use case: How to change the payment conditions and perform a contract takeover in CX

Self-assessment exercises