Customer Center is the BSCS application for handling the majority of customer- or contract-related tasks. In this seminar, customer care personnel learn how to handle common maintenance situations for customers and contracts inside Customer Center. It also covers financial and marketing aspects, as well as the treatment of special contracts (e.g., VPN) inside Customer Center.

Execute standard workflows related to handling of customers and contracts

Work with special contracts in Customer Center

Use financial features in Customer Center

Apply and maintain discounting features in Customer center

Customer Care

The knowledge level of the following seminars is required:

CC-1JE11 Introduction to Customers and Contracts, or SY-1JE19 BSCS iX Release 3: Starter Training

Customer Center Overview

Reviews main functions and entities of Customer Center

Introduces multicompany setup of BSCS

Customer and Contract Creation

Practices rapid activation and the creation of contract templates

Explains pre-activated prepaid contract handling inside BSCS

Customer and Contract Handling

Practices customer and contract maintenance, including future-dated requests and states of resources

Provides an overview of number portability with BSCS

Special Contracts

Introduces pre-/pospaid convergent contracts

Introduces administrator and user contracts, for example "free phone" handling

Provides a high-level overview of CUG and VPN handling inside BSCS future-dated requests and states of resources

Financial Aspects of Customer Center

Explains billing account properties and assignments for separate invoicing

Introduces payment arrangements

Informs about fraud detection possibilities in BSCS

Illustrates and practices manual crediting in CX

Provides high-level overview of re-rating, and highlights relevant actions in CX

Introduces deposit handling in CX

Discounts in BSCS

Introduces discounting in BSCS

Practices discount assignment within CX