Customer Center is the BSCS application for handling the majority of customer or contract related tasks. This course gives customer care personnel an introduction into the main customer care entities, functions, and processes. In practical exercises, you also learn how to work with private and corporate customers, their contracts, and billing accounts.

Describe the architecture and main features of Customer Center

Create new customers and contracts, also using rapid activation

Create large account structures (corporate customers)

Explain the billing account concept

Customer Care

Knowledge of customer care business procedures is an advantage.

Introduction to Customer Center

Introduces the architecture of Customer Center and its relations with other BSCS components

Informs about the functions of Customer Center

Explains the concepts and entities related to customers and contracts

Customer and Contract Creation

Practices customer and contract creation using the Web application, CX

Introduces pre-/postpaid convergent contracts.

Large Accounts and Billing Account

Practices the creation of large account structure for handling corporate customers and its billing implications

Explains the use of billing accounts for separate invoice creation